FAQ
Questions, answered plainly.
Short enough for a quick read; call or text 501-446-8058 if yours is not here.
Booking and pricing
How is pricing set?
Flat rates by bedrooms, bathrooms and frequency. You get the price before we book, and it does not change unless you add services.
Do I need a site visit?
Rarely. Most homes are quoted from the form. Very large homes or post-construction jobs get a quick walk-through.
Can I change or skip a visit?
Yes, with 24 hours’ notice at no charge.
How do I pay?
Card on file, charged after each visit, or weekly invoice for hosts and businesses.
Is there a contract?
No. Recurring plans run month to month.
During the clean
Do I need to be home?
No. Most customers give us a code or key. We log every entry.
Do you bring supplies?
Yes, everything for a standard clean. If you prefer your own products, leave them out and we will use them.
Will I get the same cleaner?
Yes, for recurring plans. If they are out, we send a trained team member with your home’s checklist.
Are you insured?
Yes, licensed and insured, and every team member is background-checked.
What about pets?
We love them. Tell us where they will be and any rules.
Laundry
How does pickup work?
Leave the bag out on your day; we text when it is picked up and when it is back, usually within 48 hours.
Is there a minimum?
[X] pounds per pickup for homes; commercial accounts set a weekly schedule.
Do you handle delicates?
Yes, flagged items are washed cold and air-dried. Dry cleaning is not offered.
Airbnb and commercial
Can you turn over same day?
Yes, with at least [3] hours between guests.
Do you restock supplies?
Yes, from your inventory, and we tell you when it is low.
Do you report damage?
Every turnover ends with a photo report, including damage and missing items.
Do you serve businesses?
Yes: commercial laundry for salons, gyms, clinics and inns, plus small office cleaning by arrangement.
Ready for a guest-ready home?
Get a free quote in 60 seconds, or call 501-446-8058.
